Policy/FAQ
Liability Disclaimer:
Once our equipment is set up, we relinquish any liability for accidents, personal injuries, or loss of property. Please refer to our safety guidelines below to familiarize yourself with any potential risks associated with our party rentals, and ensure the safety of all guests for a delightful glamping experience.
Cancellation Policy:
Your $100 party deposit fee is non-refundable. In the unlikely event of an emergency requiring us to cancel your party date, you will receive a refund of your $100 deposit along with any amount already paid toward your party balance. Please note that this is the only circumstance in which the deposit will be refunded, and we will promptly notify you should this situation arise.
Your party date will be considered confirmed upon receipt of the $100 deposit.
Once the deposit has been paid, please ensure that your remaining party balance is settled in full no later than 7 days prior to your party date. Failure to do so may result in the cancellation of your party without a refund, including the initial $100 deposit.
Please be advised that we do not offer refunds for individual guest tents within 24 hours of your party setup time. Our standard setup time is 10 am, unless an alternative time has been agreed upon with the client.
We appreciate your cooperation in adhering to our cancellation policy by promptly notifying us of any party changes or cancellations. While we understand that unforeseen circumstances may arise, we are always happy to reschedule your party to another date based on our availability calendar at that time. As a small business, we take great care in sanitizing, washing, and disinfecting all linens and party inventory, ensuring they are delivered in excellent condition for each client. This includes meticulous preparation of inventory according to your chosen theme.
Smoking Policy:
To maintain the integrity of our products we are unable to set up in smoking homes.
COVID Policy:
We recognize the importance of stopping the spread of COVID-19, and understand that plans may need to be postponed or canceled as a result. As a small business, we are committed to sanitizing, washing, and disinfecting all linens and party inventory, ensuring they are delivered in pristine condition. Due to the extensive preparation involved, we are unable to offer refunds for parties canceled less than 24 hours before the scheduled party date. However, we are more than happy to accommodate rescheduling to another available date.
FAQ:
TENT PARTIES
How do I book a Sleepover Tent Party?
After filling out our online booking form we will send you a booking contract to review. A signed contract is due back along with your party deposit ($100) to secure your reservation. Your remaining balance is due 10 days before the party as well as guest names for personalized items. We are currently accepting payments via Venmo, Zelle & Paypal (fee included), Check and Cash.
How much space is required for a Sleepover Tent Party?
We require a 3 foot by 6 foot space to accommodate each tent and mattress.
Can the Sleepover Tent Party be set up outside?
No, all of our sleepover tents are indoor- only tents.
Why are sleeping pillows not included?
Due to hygienic and sanitary reasons we are not allowed to provide sleeping pillows. Please ask each of your guests to bring their own from home.
What about pets?
While we adore pets, we kindly request that you limit your slumber party guests to humans only. When we arrive to set up your party, please ensure your pets are kept clear of the setup area. Additionally, we ask that you make an effort to keep your four-legged friends out of the party zone during the event. From our experience, having pets present increases the risk of accidents and damages. Thank you for your understanding and cooperation.
Are the tents and bedding cleaned?
Our tents and bedding undergo laundering using fragrance-free, hypoallergenic detergent following each use. Trays and other accessories are thoroughly cleaned and disinfected as well.
Safety Policy for Sleepover Tent Parties:
We absolutely love witnessing the excitement of kids and their siblings during the setup of our rentals. However, for safety purposes, we kindly request that direct adult supervision be provided for children under the age of 10 if they will be present in the room during the glampsite setup. This precaution is essential to ensure everyone's safety as equipment is being arranged. Additionally, we ask that furry friends are kept out of the party space during both setup and pickup.
Please note that our beds consist of inflatable air mattresses. As per the guidelines provided by the United States Consumer Product Safety Commission, it is advised that adults refrain from allowing children under the age of 24 months to use inflatable air mattresses, as it poses a risk of suffocation to infants. Therefore, we kindly ask that no children under the age of 24 months sleep on the glamping air mattresses provided. Thank you for your understanding and cooperation in ensuring the safety of all guests.
Preparing for your Sleepover Tent Party:
Please clear the room you want your glampsite in prior to our arrival. Our team is not responsible to help move furniture to clear the space for your event rental. Please note that our glampsite tents are about three feet wide and six feet in length and house a twin sized air mattress in them.
Are there any rules for the Sleepover Tent Party?
We kindly ask that you remind your guests to refrain from jumping on the glampsite beds. This precautionary measure is in place to reduce the risk of injury and minimize any potential damage to our inventory.
We absolutely love it when our clients go above and beyond with our themes! However, we kindly request that all nail polish, makeup, or other staining products be kept away from the glampsite space to avoid any potential mishaps. Please make sure that you are providing a smoke free environment. Thank you for your understanding and cooperation in helping us maintain the integrity of our rental inventory.
Is your company insured?
We take the safety and security of our clients seriously. Party in the SCV is fully insured and licensed to provide Bubble House rentals to the public
Do you require a deposit?
Yes! a $100 non-refundable booking deposit is required up front to reserve your date. You will be invoiced separately for the remaining balance and any other add ons if applicable. Invoices must be paid in full one week before your event date.
How far in advance should I make my reservation?
The sooner the better! Depending on the type of event and what your bubble house needs are, we suggest that you book as soon as you can to make sure a bubble house will be available for your special day!
What is your cancellation policy?
If you need to reschedule your booking, you must do so at least one week prior to your event date and we would be happy to apply your deposit to a future booking. Cancellations less than one week from your event are no longer eligible to be rescheduled.
Where do you deliver?
We are currently only serving the Santa Clarita Valley, CA.
BUBBLE HOUSE
How do I book a Bubble House?
After filling out our online booking form we will send you a booking contract to review. A signed contract is due back along with your party deposit ($100) to secure your reservation. Your remaining balance is due 10 days before the party. We are currently accepting payments via Venmo, Zelle & Paypal (fee included), Check and Cash.
Where do you deliver?
We are currently only serving the Santa Clarita Valley, CA.
Where can you set up?
Balloon Bubble Houses can be set up indoors and/or outdoors on grass, asphalt, and cement. We cannot set up on any rocks, gravel, sand, or any surface that is semi-permanent or that may have sharp objects.
Do you set up in the Rain?
Safety is our number one priority, so please be aware that we will not set up in the rain, heavy winds, storms or extreme heat. That is why we highly recommend having an indoor backup plan in case of unexpected rain or severe weather conditions that could potentially be dangerous for your guests.
It's crucial to ensure adequate shade for outdoor events, especially during the summer months, as direct sunlight can cause our soft play equipment to become excessively hot. Consider providing shade with a canopy tent or gazebo.
Additionally, please refrain from renting our soft play areas and inflatables if your event involves water activities such as swimming, sprinklers, water slides, water guns, or water balloons.
In the event of projected rain, heavy winds or extreme heat in the forecast, it is the Renter's responsibility to secure an alternative indoor location for setup. If unable to do so, the reservation will be canceled and refunded, or it can be rebooked within 365 days of the original event date.
Does the Balloon Bubble House fit indoors?
Ceilings must be at least 10ft high and
How many people can be in the Balloon Bubble House at once?
The Bubble House does not have a weight limit; however, it is highly recommended that no more than 4-5 children/adults go inside at one time. We recommend that participants are of a similar age at all times to ensure safety, especially for smaller children.
Can you set up in the Bubble HousePublic Parks?
YES! We are fully licensed and insured which qualifies us to set up our Bubble House at public places. It is the responsibility of the client to ensure that the venue/park does allow inflatables on site and that there is a power source available within 50ft of the setup area. Please note, most parks do not have a power source available in which case you can add-on a generator rental to your reservation for an additional fee. Please reach out to us with any specific park/venue questions!
What if there is no access to electricity?
We can handle that! If you do not have a power source within 50ft of the Bubble House, we can provide a generator with your rental for an additional fee.
Is your company insured?
We take the safety and security of our clients seriously. Party in the SCV is fully insured and licensed to provide Bubble House rentals to the public.
Do you require a deposit?
Yes! a $100 non-refundable booking deposit is required up front to reserve your date. You will be invoiced separately for the remaining balance and any other add ons if applicable. Invoices must be paid in full one week before your event date.
How far in advance should I make my reservation?
The sooner the better! Depending on the type of event and what your bubble house needs are, we suggest that you book as soon as you can to make sure a bubble house will be available for your special day!
What is your cancellation policy?
If you need to reschedule your booking, you must do so at least one week prior to your event date and we would be happy to apply your deposit to a future booking. Cancellations less than one week from your event are no longer eligible to be rescheduled.
Is all your equipment clean?
To prioritize the safety and well-being of our guests, we meticulously clean and sanitize all of our rentals after each use. If you have any specific concerns or requirements, please don't hesitate to inform us. Your satisfaction and peace of mind are our top priorities.
Are there any rules for the Balloon Bubble House?
Yes!
Children should be monitored at all times while in the Bubble House.
No shoes allowed in the Bubble House.
No climbing on or on top of the Bubble House.
No food or drink allowed in the Bubble House.
No water or liquid allowed in the Bubble House.
No Pets in the Bubble House.
No face paint allowed in the Bubble House.
No confetti, glitter or silly string allowed in the Bounce House.
Please try to restrict the number of guests inside the Bubble House to six persons at a time.
Each rental includes a full clean and sanitation after each use to ensure it is in prime condition
for the next party. Should you pull the ultimate party foul and return our rental with excessive dirt/paint/party décor or any prohibited items you will be charged a $300 cleaning fee.
Do you stay and host the party?
No, we do not stay at the party but we make sure to set up everything professionally before we leave. If you would like to hire a party attendant, please inquire through the contact page.